Delivery Charges:

All orders are subject to a delivery, packing & handling charge. The correct charges will be automatically calculated via our Shopping basket ordering system and are based on the total weight of your order, your location and our normal method of despatch.

Note that we  send orders by special delivery (i.e. registered/insured post) at the buyer’s cost, unless otherwise requested by the purchaser. In the latter case, the buyer assumes all responsibility for loss or damage in the post.

We will package items well to prevent damage, and obtain all relevant despatch documents etc, but in the event of a parcel being lost or damaged in transit we will not be liable for such losses if special delivery postage has not been used.

Items will be posted within 3 working days or receipt of order, Note we will not post items on either Fridays, or Saturdays.

Privacy Policy:

This Privacy Policy, in conjunction with our Cookie Policy sets out how we, DCM medals obtain, store and use your personal information when you interact with our website, www.dcmmedals.co.uk.

The effective date of this Privacy Policy is 24th May 2018.

WHO ARE WE

DCM medals are dealers in Campaign and Gallantry medals and Orders based in Shrewsbury. England.

OUR USE OF COOKIES

Our website uses Strictly Necessary Cookies which can only be blocked or removed by changing your browser preferences. Please see our Cookie Policy for more information about the cookies we use and how you can change your settings.

LINKS TO OTHER WEB SITES

This Privacy Policy does not cover the links within this site that connect to other websites. Those sites are not governed by this Privacy Policy. If you have questions about how a connected site uses your information, please check that sites privacy policy.

THE COLLECTION OF YOUR PERSONAL INFORMATION

Every time you log on to our website your IP (Internet Protocol) address is registered on our servers. Your IP address reveals no information other than the number assigned to you. This information is used to help manage web traffic, report errors and assist with security on our website, or (in case of criminal activity or misuse of our information) to cooperate with law enforcement. We do not use this technology to get any personal data against your knowledge or free will (i.e., automatically recording e-mail addresses of visitors).

General Correspondence: If you contact us, we may keep a record of our correspondence.

HOW WE USE YOUR PERSONAL INFORMATION

We will only collect and process personal data about you where we have lawful bases. Lawful bases include consent (where you have given consent), contract (where processing is necessary for the performance of a contract with you (e.g. to deliver the Services or Goods you have requested)), legitimate interests (In specific situations, we may require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.) and Compliance with a legal obligation.

Where we rely on your consent to process personal data, you have the right to withdraw or decline your consent at any time and where we rely on legitimate interests, you have the right to object.

DISCLOSURE OF YOUR PERSONAL INFORMATION TO THIRD PARTIES

We do not share any personal information we collect with any other organisations or individuals, except of course in the unusual event should we be required to do so by law.

HOW WE SECURE YOUR PERSONAL INFORMATION

We use third-party security software to help secure our website against malicious activity and applicable technical measures such as encrypting transfers of data to or from our servers, via a Secure Sockets Layer (SSL).

Whilst we take all reasonable precautions to protect any personal data users may input via this website we cannot be responsible for and therefore exclude all liability for loss or misuse of personal data which is intercepted or otherwise accessed by unauthorized persons.

In the unlikely event that we believe that the security of your personal data in our control may have been compromised, we will try to notify you. To the extent you have provided us with your email address, we may notify you by email and you agree to our use of email as a means of such notification.

HOW LONG WE RETAIN YOUR PERSONAL INFORMATION

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected, unless we are otherwise required to do so for legal reasons.

At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

YOUR RIGHTS IN RELATION TO YOUR PERSONAL INFORMATION

You have the right to:

• access your personal information and to be informed about its use.
• correct your personal information.
• have your personal information deleted.
• restrict the use of your personal information.
• object to the use of your personal information.
• complain to a supervisory authority.
• withdraw your consent to the use of your personal information.

You have the right to request a copy of any information about you that Project X Development Limited holds at any time, and also to have that information corrected if it is inaccurate.

QUESTIONS

If you have any questions about our Privacy Policy or to ask for your information or request for it to be amended, please contact us at: info@dcmmedals.com

Conditions of Use:

Terms of Business
All details of items for sale are current, but subject to change without prior notice & replace any previously advertised details.

Our Guarantee / Returns Policy:
All items guaranteed original and authentic unless stated otherwise.

There is a money back guarantee on all of the goods supplied subject to the terms listed below.

1. If you are unhappy with any item purchased, you should contact us by e mail within 7 days of receipt of the item(s). The item should then be returned to us, provided that it is in the condition as sent, for a full refund of the purchase price. If an item is not notified to us within this time, it will be considered as sold. We regret that postage costs are not refundable
2. Refunds do not apply to goods purchased in error (including errors in translation of the text of this web site to another language), on the behalf of a third party, or to goods which have been damaged, disassembled or tampered with after purchase.
3. The responsibility lies with the customer to ensure that any goods may be imported into their own country.
4. Any returned items paid for via Paypal will be refunded via Paypal in sterling.

Acknowledgment & Acceptance of Orders
No contract will exist between DCM Medals and the purchaser until we have received full payment for the item and have dispatched the ordered products. Please note that our initial acknowledgment of your order does not constitute acceptance of that order. You may also receive a payment acknowledgment email from Paypal, which again does not constitute acceptance of that order.

If we, for any reason, decide not to accept your order we will advise you accordingly and any monies paid will be refunded.

Terms of Gold, Silver and Bronze Used
The expressions Gold, Silver or Bronze relate, especially in the case of Decorations, to the grade of the award or the appearance or plating finish of metal items and do not imply a metal content of this description unless otherwise stated.

Availability of Goods
This web site is designed to show only items of stock that are actually available for sale, but it is still possible that an item could already be sold. In the unlikely event that an item has been sold by the time that you place your order, we will inform you by return e-mail.

Copyright
Photographs on the web site remain our copyright and are not to be reproduced without permission.

Internet Disclaimer
Due to the complexities of the electronic world regarding web sales, we reserve the right to refuse a sale if there has been an electronic failure in the pricing of any specific item.

Paying for items:

All payments must be made in British Pounds (£) Sterling.

We accept payment by major credit and debit card companies and the following ways:

Credit / Debit Card (MasterCard/Visa etc)

Cheque / Money order

Bank Transfer

Cash on collection from of Shrewsbury store

Paypal – Please note that due to high Paypal fees all payments by Paypal will have a surcharge of 2.5% to help cover Paypal fees. which cost us on average 4.5%.

Cookie Policy:

This Cookie Policy, in conjunction with our Privacy Policy sets out how we, DCM medals, use cookies and similar technologies on our website, www.dcmmedals.co.uk

We may update this Cookie Policy from time to time in order to keep you fully informed about our latest practices involving cookies and similar technologies on our website. You should check this Cookie Policy each time you visit our website in order to find out whether our use of cookies and similar technologies has changed.

The effective date of this Cookie Policy is 24th May 2018.

ABOUT COOKIES

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies then send information to the originating website on each subsequent visit, or to another website that recognises that cookie.

They are used for a range of different purposes, such as customising a website for a particular user, helping a user navigate a website, improving that user’s website experience, and storing that user’s preferences and login information. In some cases they can also be used to create a profile of your web surfing habits.

Cookies do not usually contain personal information. Some Cookies may, however, be used in combination with other information to identify you.

TYPES OF COOKIE

Cookies can be classified as either Session or Persistent cookies.

Session cookies are placed on your browser when you access a website and last for as long as you keep your browser open. They expire when you close your browser.

Persistent cookies are placed on your computer when you access a website and expire at a fixed point in time or if you manually delete them from your browser, whichever occurs first.

Cookies will be set either by our website domain or by third party domains on our behalf. Cookies set by us on our website domain are referred to as first party cookies. Cookies set by third party domains, or set on or via our domain on behalf of third parties, are referred to as third party cookies.

WHICH COOKIES DO WE USE?

We use First Party cookies on our website, and both Session and Persistent cookies.

Strictly Necessary Cookies

These are cookies are required for us to run our website and its essential functions, we use these cookies for the following purposes:

• To ensure our website functions properly when you interact with it.
• To recognise whether you have accepted the use of cookies on our website.

If you block or remove these cookies in your web browser our website may not work properly and you will need to confirm your acceptance of cookies each time you visit this website.

HOW TO BLOCK OR REMOVE COOKIES

By default, your web browser will accept Cookies, however this can be altered and most browsers will allow you to refuse to accept Cookies. For example, in Google Chrome you can adjust your Cookie settings by selecting “Preferences”, “Advanced”, “Content Settings”, “Block all Cookies” and change to your preferred settings.

If you want to know more about cookies, or how to control or delete them using your web browser, then we recommend you visit www.aboutcookies.org and www.youronlinechoices.eu for detailed guidance.

 

CONTACT

If you have any questions about this Cookies Policy, please contact us at: info@dcmmedals.com